Partial transcript from “Thinking Outside the Vault” — a podcast produced by Kasasa®
On January 26, 2021, I sat down with Zac Garver and Gabe Treviño to share my expertise as Sr. UX Manager at Kasasa. The three of us discussed how Kasasa creates powerful digital experiences for their customers (banks and credit unions). We took a deep dive into how consumer behavior had changed during the pandemic and how financial institutions can create web and smartphone experiences that empower users instead of entangling them. The conversation below has been shortened to reflect key takeaways.
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